Refunds And Returns Policy
Refunds & Returns Policy
Effective Date: 02 May 2012
Website: www.huginasnug.co.za
Contact: huginasnug@gmail.com
At HuginASnug, your comfort and satisfaction are our top priorities. If you're not completely happy with your purchase, we're here to help.
🔄 Returns
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You may return your item within 14 days of delivery.
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To be eligible for a return:
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The item must be unused, unworn, and in its original packaging.
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Proof of purchase (order number or receipt) is required.
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To start a return, please contact us at huginasnug@gmail.com with your order details.
💸 Refunds
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Once your returned item is received and inspected, we’ll notify you via email.
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If approved, your refund will be processed within 7 business days to your original method of payment.
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Please note: original shipping costs are non-refundable, unless the return is due to a product fault or error on our side.
🔁 Exchanges
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Need a different size or received the wrong item? No problem!
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Email us at huginasnug@gmail.com within 7 days of receiving your order and we’ll arrange an exchange at no extra cost.
🚫 Non-Returnable Items
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Due to hygiene reasons, used wearable blankets cannot be returned or exchanged unless defective.
❗ Damaged or Faulty Items
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If your order arrives damaged or defective, please email us a photo of the item within 3 days of delivery.
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We’ll send a replacement or issue a full refund as quickly as possible.
📬 Return Shipping
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Return shipping is at the customer's expense unless the return is due to our error or a defective item.
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We recommend using a trackable shipping service or purchasing shipping insurance.
For any other questions about returns or refunds, please don’t hesitate to reach out to us at huginasnug@gmail.com.