Frequently Asked Questions

Welcome to the HuginASnug FAQ!
Find answers to the most common questions about our huggy wearable blankets, orders, shipping, and more.

🛍️ Product Questions

Q: What is a huggy wearable blanket?
A: It’s the ultimate combination of a blanket and hoodie—designed for warmth, comfort, and convenience. Perfect for lounging, working from home, or chilly nights.

Q: What sizes are available?
A: Our huggy blankets are designed to be one-size-fits-most. They’re oversized and super roomy for maximum comfort.

Q: Are your products machine washable?
A: Yes! All HuginASnug blankets are machine washable. We recommend cold wash on a gentle cycle and air drying to maintain softness.

🚚 Shipping & Delivery

Q: How much is shipping?
A:

Same-Day Doorstep Delivery: R59.00 (orders placed before 12:00 PM)
Next-Day Doorstep Delivery: Free (orders placed after 12:00 PM)

Q: Where do you deliver?
A: We deliver nationwide across South Africa.

Q: Can I track my order?
A: Yes. You’ll receive an email with tracking details as soon as your order ships.

🔄 Returns & Exchanges

Q: Can I return my item if I’m not satisfied?
A: Absolutely! You can return your item within 14 days, as long as it’s unused and in its original condition. See our Returns Policy for more.

Q: What if I received the wrong or damaged item?
A: We’re so sorry! Please email us at huginasnug@gmail.com within 3 days of receiving your order and we’ll sort it out right away.

💳 Orders & Payments

Q: What payment methods do you accept?
A: We accept secure payments via credit/debit cards, PayFast, and EFT.

Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, we’ll do our best to help. Please email huginasnug@gmail.com as soon as possible.

📞 Still Need Help?

If your question isn’t listed here, don’t hesitate to Contact Us or email us directly at huginasnug@gmail.com. We’re happy to help!